GENERAL

You can reach out to us at (info@offwave.com) or by clicking here. We aim to response within 2-5 days.

All size charts are in CM. For your reference: 1 inch is the equivalent to 2.54 cm

Please allow for 1-3cm error as most items are measured by hand.

We recommend sizing up for men. And for women, we recommend choosing your regular size.

Sold out items are often limited stock and once sold out its not likely to be restocked.

Yes. All our products are unisex.

unavailable or Sold out items are often limited stock and once sold out its not likely to be restocked.

once there is an opening we will announce it on our social media platforms.

OFFWAVE is based in Germany, Europe.

SHIPPING

We offer free shipping to almost all countries, if your country is not listed please contact us at info@offwave.com

Once your order has been shipped, you'll receive shipping confirmation where you can track your order directly on our site.

You can check the estimated delivery time right here.

Shipping couriers in some cases might need 1-2 days until they update the package shipping info.

Sometimes items from the same order will be split into different packages in order to avoid additional fees, or if it is our of stock at one of the warehouses.

You should receive any missing components of your order within two (2) weeks (usually much faster).

However if you don't – let us know. You can contact our support center by emailing info@offwave.com. Please make sure you attach your order number in the email.

We mainly use USPS+ Intranational shipping to ship worldwide. However, in order to ship to that region, we use alternative shipping methods which offer no tracking information in most cases.

Because we work close with our suppliers, there's almost zero chance of additional costs after your payment have been finalized.

However, in extremely rare situation (mostly with wholesale orders) that this may happen, OFFWAVE is not responsible for any duties or taxes added to your order in the destination country, these are fully the responsibility of the buyer. If there is any issue with this. Please contact us, we might find a solution for you

Please contact our customers service at info@offwave.com. they are more than happy to assist you with your order and give you an update and the estimated delivery date.

Contact us at info@offwave.com, we will Immeditly resolve your problem 

RETURNS & Refunds

Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition. You can also contact us at info@offwave.com to arrange your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

If your order hasn't been processed and finalized you can, however from the moment your order has been processed it is not possiable 

Don't worry if you have an item missing in your received order, to ensure the most optimized shipping time possible, orders are occasionally shipped out separately to your door step. 

Payments

This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD at the latest exchange rate.

Unfortunately we do not accept payment through WU 

This payment method is not guaranteed and therefore we don't accept it.

• Visa

• MasterCard

• American Express

• Delta Electron

• Apple Pay

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to.

Shipping is free for all orders worldwide.

Other paid options will